Therapy Client Services
Cancellation Policy
Cancellation Policy To ensure smooth operations and respect for our staff's time, the following cancellation policies apply: Non-Refundable Initial Payment: The $150 initial payment charged at booking is non-refundable under all circumstances. This payment will be held whether you attend your scheduled appointment or not. No refunds will be issued for any reason, including cancellations or no-shows. Rescheduling: Within 24 hours of appointment: You will forfeit your initial $150 payment and must pay another $150 initial payment. The new payment applies to your booked services, but the forfeited payment does not. More than 24 hours before appointment: Your initial payment applies to your rescheduled appointment. You may reschedule once without additional fees when calling more than 24 hours in advance. Multiple reschedules: Rescheduling the same service two or more times incurs a $50 non-refundable rebooking fee (does not apply to service costs). Complete Cancellations: All cancellations forfeit the initial payment. No refunds will be issued. Exemptions: Emergencies or unforeseen circumstances may be considered case-by-case. Rebooking fees may be waived at management's discretion. How to Cancel: Communicate cancellations via email and/or phone during business hours (Monday–Friday, 9am–4pm). Rebooking: Contact us to discuss availability. The $50 rebooking fee must be paid when confirming your new appointment if you've already rescheduled once. Late Arrivals: Arriving more than 15 minutes late may be considered a cancellation. A new appointment requires a new non-refundable $150 initial payment. Thank you for choosing our services. We look forward to serving you with the utmost care and professionalism.
Contact Details
Heart to Heart Counseling Center, Elkton Drive, Colorado Springs, Colorado, USA